[ FAQ's ]
Questions?(17)
Everything you need to know about working with Empire Labs — from first call to launch day and beyond.
General.
(04)Empire Labs (also known as The Empire Labs) is a full-service digital agency founded by AI software developer Syed Asif Shah. We design and build websites, custom software, mobile apps, eCommerce stores and AI chatbots, and also handle graphic design and UGC ads.
With the founder directly. There are no account managers or sales layers — the person you talk to is the person building your product.
We work fully remote with clients worldwide. Calls, updates and handovers all happen online, so your location is never a problem.
Yes. From first-time founders to growing businesses, we shape the plan around your budget and goals so you can launch fast and grow from there.
Services.
(04)Website design & development, custom software, mobile apps (iOS & Android), eCommerce stores, AI chatbots, graphic design and UGC ads. Hire us for one service or the full journey.
Yes. We can refresh the design, rebuild it for speed and SEO, or move it to a better platform — keeping the content and rankings you already have.
It can answer customer questions, recommend products, book appointments and capture leads 24/7 — on your website or WhatsApp — trained on your own business information.
Yes. We usually build both from one codebase, which saves time and budget, and handle the App Store and Play Store launch for you.
Pricing & timeline.
(03)Every project is quoted after a discovery call. You get a fixed price up front based on your scope — no hidden fees, no surprises.
It depends on scope. Smaller websites can launch in a few weeks, while apps and custom software take longer. You get a clear timeline before any work starts.
Payment terms are agreed before work starts and are usually split into milestones, so you pay as the project moves forward.
Process.
(03)Book a consultation or send a message. We'll talk about your goals, then share a clear plan with scope, timeline and price.
Yes. You review and approve wireframes and the final design before any development begins.
You get regular progress updates and preview links along the way, and you can reach the founder directly whenever you have a question.
Ownership & support.
(03)Yes. Once the project is complete and paid, the website, app or software and its code are yours.
Yes. We can build on an easy-to-use CMS so you can update text, images and products yourself — and we'll show you how.
Yes. We stay on hand for fixes, updates and new features after launch, so your website, app or chatbot keeps running smoothly.
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